FAQ TOPICS
Where is my order?

Just go to 'My Orders', log in and select the order you'd like to track, then click the 'Track Parcel' button.

If the tracking doesn’t show any updates or is blank, there may be a delay with the update of your tracking – don’t worry, it’ll update soon. Please allow until the estimated delivery date for your order to be delivered. 

Experience the convenience of our chatbot customer service. Get instant support and answers to your questions, 24/7.

What is your Returns Policy?

Shop with confidence knowing that all sales are final. Our no return policy ensures consistent quality and satisfaction.

Rest easy knowing that we have a 100% satisfaction guarantee. If your item arrives broken, we will make it right.

Delivery options

Order can take up to 15-20 days.

Personalise orders up to 3 weeks.

For your security, we’re unable to change the address your order is being sent to, so make sure you double-check the delivery address on the order confirmation page before placing it.

Just one more thing...

*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.

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